PERSONALIZED CAMPAIGNS INCLUDE POWERFUL FACTORS: CULTURE AND CULTURAL VALUES

The definitions for the term culture have become as diverse as the cultures of this world. Things may become clearer if the term culture is separated from cultural values in the personalized campaigns: Culture then refers to the totality of human behavior in a society, while cultural values refer to a series of beliefs about certain behaviors that are considered particularly desirable in a society. In marketing, the conviction has therefore developed that cultural values are a powerful factor that has a decisive strong influence on the motives of consumers. This applies to their lifestyle as well as their product selection.

IN THE JUNGLE OF VALUES: WHAT IS DECISIVE FOR BRAND DEVELOPMENT SHOULD BE SHOWCASED IN PERSONALIZED CAMPAIGNS

According to Schwartz, the most important dimensions of value include:

• Harmony (harmony with the environment)
• Social embedding (social order, obedience, respect for tradition)
• Hierarchy (authority, social power, orientation towards wealth)
• Ability (ambition, daring, success)
• Intellectual autonomy (open-mindedness, curiosity, freedom)
• Affective autonomy (joy of life, pleasure, tension)
• Egalitarianism (social justice and responsibility, equality)

It quickly becomes apparent that there are enormous differences along these value dimensions, for example between European countries and the major emerging markets such as China and India. While in China and India hierarchical values are given high priority (e.g. in the form of the caste system), in Europe the focus is on egalitarian values and intellectual autonomy. Put simply: people want to enjoy their freedom, work creatively and realize their full potentials.

SIGNIFICANCE FOR BRAND COMMUNICATION IN PERSONALIZED CAMPAIGNS: CULTURAL VALUES AND CONSUMER MOTIVES

Besides the family, society, religion and educational institutions, the mass media – not least digital and social media – have developed into important carriers and mediators of cultural values in the post-industrial age. However, it has been shown time and again that advertising also has a great influence on the representation and communication of cultural values. Advertising is based on linguistically powerful images and metaphors. These, in turn, are strongly influenced by cultural values which have an influence on culture, insofar as they are received by a broad circle.

The “similarity acceptance hypothesis” is regarded as a rough compass for successful brand communication in the local target market. Its message: The more similar the values communicated by a certain brand are to the values of a certain social class, the higher the probability that the brand is attractive for this grouping.

Conclusion: culture has a strong influence on consumption. In marketing, you have to find the most effective levers to use this influence. This requires a profound knowledge of local cultural values.

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